Last updated: January 1, 2025
1. Information We Collect
At Rahbar, we are committed to protecting your privacy. We collect information that you voluntarily provide to us when you visit our website, place an order, or interact with our services.
The types of information we may collect include:
- Personal Information: Name, email address, phone number, shipping address, and billing address when you create an account or place an order.
- Payment Information: JazzCash or EasyPaisa account details necessary to process your transactions. We do not store your MPIN or sensitive payment credentials on our servers.
- Order Information: Details about the products you purchase, order history, and preferences.
- Device Information: IP address, browser type, operating system, and device identifiers when you visit our website.
- Usage Data: Pages visited, time spent on the site, click patterns, and other analytical data to improve your experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and delivery
- To communicate with you regarding your orders, account, and customer service inquiries
- To process payments securely through JazzCash or EasyPaisa
- To send you promotional offers and newsletters (with your consent)
- To improve our website, products, and services based on user feedback and analytics
- To prevent fraud and ensure the security of our platform
- To comply with legal obligations and regulatory requirements
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering orders (e.g., courier services).
- Payment Processors: Your payment information is shared with JazzCash or EasyPaisa as required to process your transactions securely.
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure payment processing through JazzCash and EasyPaisa's encrypted systems
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal data
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login session)
- Analytics Cookies: Help us understand how visitors interact with our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
6. Your Rights
You have the following rights regarding your personal information:
- Right to access your personal data held by us
- Right to request correction of inaccurate information
- Right to request deletion of your personal data
- Right to opt out of marketing communications
- Right to request a copy of your data in a portable format
To exercise any of these rights, please contact us at hello@Rahbar.pk.
7. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@Rahbar.pk
- Phone: +92 300 123 4567
- Address: Rahbar, Main Boulevard, Lahore, Pakistan